I have been waiting for my top up smart meters tobe installed for over a year. First appointment Engineer went to wrong address - 2nd appointment no show - 3rd appointment I keep getting text messages saying my appointment has been cancelled, however when I call to find out why I keep getting these text messages they have no idea why? as on their system it says the Engineer is due tomorrow 18/10 between 10am - 2pm I'm still not convinced they will show up tomorrow. Also I have received an email saying I need to keep topping up my Gas and my account is now with their Debt Department I'm not Happy and when I call I keep getting different answers. James I have sent messages on Twitter and had no response- I am now waiting for my smart meters to arrive? Sort this out for me or I will keep writing bad reviews I HAVE JUST BEEN TOLD THAT MY 3RD APPOINTMENT TODAY HAS BEEN CANCELLED I WANT COMPENSATION YOUR COMPANY IN A JOKE IVE BEEN WAITING FOR MY SMART METERS FOR A YEAR NOW I WILL KEEP WRITING BAD REVIEWS Date of experience: 17 October 2023 Edit Reply from British Gas 14 hours ago I'm sorry to read this Ashley, if you'd like us to take a look drop us a private message on Facebook or Twitter and we can look into this for you! ^James