Absolutely appalled! Tried to access an engineer call out via phone, over an hour and was cut off twice. Message on the phone directling you to the chat so gave it a go only to be told they couldnt help me and to phone the number I had phoned and waited on for an hour - when I said I was not happy the agent left the chat (rude). Dont usually complain but as a younger person trying to get a leaking boiler fixed without a great deal of success I can only imagine how difficult elderly people find this - now sat on the phone with at least a 20 minute wait - no-one every complain about the NHS when we have private companies providing such inadequate service, especially when I pay nearly £200 a month for gas and electric and I have insurance cover on the boiler - also the next available appointment on the app is 5 days away we could have a swimming pool rather than a kitchen by then!