We have just had a smart meter added to the house , had extensive electrical works done to upgrade our electrical systems so that we can accommodate an electric vehicle charger. We wanted to stay with Britush gas and move to the Ev tariff . Says you can on the website, your customer service team say it isn’t a problem , but after hanging on the phone for hours eventually it became clear the tariff isn’t working and no one can tell us when or if we can switch ???? Problems are ok everyone gets them but not having an answer and not communicating that both , on your web site and to your staff is really poor.