We had problems with our programmer, so I phoned British Gas. They sent Justin, who I thought was superb. Justin, not only fixed the programmer, he also programmed our Heating and Hot water to come on, at fixed times that I mentioned. Not only that, he cleverly explained the functions of each button on the programmer. He also asked if we had a carbon monoxide detector, and when we said 'no', he gave us one for which we'll pay when we get the invoice. British Gas, you're lucky to have someone like Justin working for you. Thanks a million, Justin. Ram Srinivasan