Moved in to a property on 22/08/23. It was supplied by British Gas. I called up to register the account under my name, get the meters zeroed and get gas and electric cards so I could top up. I also needed the gas meter to be on my name and zeroed or in credit before the housing association would uncap the gas meter. I had the engineer booked for the 25/08/23 to uncap the meter. I waited for 5 hours in a queue to be spoken to. The first call got dropped within 3 minutes to my horror. I call back up and wait a further 1.5 hours at which point a get someone that actually got things going. The electric meter zeroed instantly. The gas meter I was told that it would be done in 3 hours. They also told me that I could get the gas card from the shop and I could top up the electric online. I went to the shop to get the card I waited 4 hours, I then follow the directions given to me to pair the card and then wonder off to the shop and put £20 on the card. I come home stick the card in to be greeted by an outstanding balance of +£40 of debt from the previous tenant! I now had to wait until the next day as the call centre was shut and I definitely didn't want to wait in a queue again. I couldn't get the meter zeroed in time for the gas engineer 2 visit over next 5 days. In this time I switched to Octopus Energy as I knew that I could trust them. I knew my switch date was 4/09/23 so I booked the Gas engineer to uncap my gas meter for 6/09/23. I contacted British Gas to tell them I was switching they advised me to top up as the funds would be transferred to my new supplier so I stupidly top up another £20 on gas and £20 on electricity. So when I switched over Octopus Energy, they highlighted that British Gas had told them that I had used gas and they knew from the previous calls that I had with them that it was capped as I had already explained about the capped meter issue and gas safety certificate. When I saw my final bill I knew that British Gas was robbing me. I got the electric bill and it only showed 1 £20 top up. I rang up they refunded straight away. I then got the gas bill. I had topped up £40 in total they were telling me that I had used gas. I left British Gas on 4/9/23!!!! My gas meter was upcapped by my housing association engineer on the 6/09/23, who took photos for insurance purposes. So there could have been no usage. They refunded £20 straight away and argued about the rest of it. Every time I call in they try and tell me that they know I have not used gas but the standing charge for 13 days is £20!!!! PLEASE LOOK ELSEWHERE THESE GUYS ARE OUT TO ROB YOU! They hold on to your money when they owe it to you, gaining interest on it. But if you owe them money they charge you interest. They take advantage of simple people like myself confusing them on the telephone to suit their agenda. Just remember British Gas puts the SHARE HOLDERS 1ST, MANAGERS 2ND, FRIENDS AND FAMILY IN MADE UP JOBS 3RD, THIRD PARTIES THAT SUPPLY PARTS, MATERIALS, SERVICES AND OTHER STUFF 4TH, customers 5th and their staff 6th. 20 years ago you could trust British Gas but now I wouldn't even recommend them to my worst enemy! Still waiting for my refund.... 9/11/23.