I've been a B. Gas. homecare customer for a long time paying by monthly direct debit last year I had water running out the outside overflow pipe and had to wait for two weeks without hot water when the engineer arrived he said this is an easy fix? and I don't think he was at the house more than ten minutes that's how easy it was too fix? This year end of October beginning of November same thing happened water running out the outside overflow pipe but this time it ended up being a botched fix? 5 visits for a very simple fix doe's this not tell you some engineers need to be retrained?...1st engineer pumped up an expansion vessel then left water was still running out overflow?...2nd engineer fitted a new valve which didn't work ? the same engineer left two drips under the boiler?... 3rd engineer he fixed the water that was running out the overflow pipe so that was now fixed?...4th engineer he came and looked at the underside of the boiler to see where the dripping water was coming from and said I needed two new parts and he would be back on the Thursday he didn't turn up and didn't even have the decency to phone me?...5th visit engineer comes with one part he then goes and looks at the other part under the boiler to see if he could order it he then said that part is obsolete and it's a waste off time fitting the part he had so I asked him if he could tighten the nut in question which he tried to do but I still had two drips caused by a B.Gas. engineer I'm sure this engineer could have done more to help me but he didn't? So at the moment the boiler is working fine I've managed to fix one drip myself and have got a little pinch more on the other nut the water coming out is bearable? I think if the last engineer loosened the nut and put some ptf tape around it I believe that would have worked going by how much water is coming from it now? I'm over 74 years old and this is how B.Gas. look after the elderly. John Reid 17/11/23.