I concur with every bad review on here about poor customer service. Over 30 yrs as a customer of BG Home Care which has gone completely downhill. Very difficult to speak to a human being, I abhor the automated phone lines, and will not use a chat bot service. Multiple engineers out to fix a growing list of problems with central heating and hot water. Two more faults caused by the engineers themselves. No one has an oversight of the problems, happy to pass it on to the next engineer that has to come out.
Very dissatisfied customer here.
1 year ago
British Gas has a
1.2
average rating
from
3,021
reviews
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