Absolutely rubbish app and customer service yet they made almost £970 million profit in the first 6 months of the year - a rise of 900% on the same period in the previous year. I am so appalled by then that I’m desperate to leave but can it find out my end of contract date or whether there will be an exit fee because that’s not been updated on the new app. I went on their chat today and was 494th in the queue - for chat! I don’t want online chat. I’m a human being and I’d like to speak to a human being. I was given a phone number to call which isn’t on their app yet. When I called it they said that they were so busy there would be a long wait and they were prioritising those without gas supply or their vulnerable customers so anyone else please ring off. I would suggest to them that they use some of their obscene amount if profit to employ more staff and set up some more telephone lines.