In March this year we called out B G as we had a problem with our heating and hot water and this was covered under our service contract. First engineer came and confirmed we had a problem but couldn't fix it but arranged for an appoint with a colleague who could. Second engineer came and found the problem and said we had a blocked water pipe and would have to drain the system to fix it. Tried to drain but said the tap on the drainage system was stuck and could not be opened. Told him there were other drainage points which strangely enough were also stuck. He saw we had a wood burning stove and said he was not "HETAS" certified so was not allowed to work on the system and had to cancel the service contract and but a do not use sticker on the boiler and left. Here we were in March with frost in the North Pennines, 80 next year former Cancer sufferer and wife with no heating or hot water. Our local plumber was able to drain the system and checked all drainage points and all worked perfectly. Problem fixed at a cost of £300.00 which should have been fixed under a contract we paid for. Since then we have been contacted by BG a number of times and a previous review in September was responded to by Kam who was sorry to hear and said if I contacted them on Facebook or Twitter or pop then a DM with Trustpilot they will do their best to help. I am 80 and have no idea what the duce they are talking about? Are they going to refund my £300. Do they seriously think we have gone all this time with no heating or hot water. Since September they have contacted us again pestering us to rejoin their service scheme. That is fine if they think I can just throw money at them and when I have a problem cancel the cover due to our having a woodburner. Please leave us alone.