Hi.. I've been without heating and hot water for 5 days with 8 children in house and one is a cancer patient... I had waited patiently for a engineer to attend today.. I got a text at 8am saying engineer will attend at 8:34 so I got up and ready at 8:30 I went to toilet for 1 minute and came back to front door and the engineer posted a card saying sorry visited at 8:30am you were not in... I waited for hours and days... couldn't the engineer wait a few minutes. But I was at my door for 8:31 ... it was still few minutes b4 he arrives left... and I got onto phone straight away and every time I tryed to chat to someone on option 2 it just kept cutting me off... then I went on text chat and they couldn't do anything either... its been a hour and still not got through to anyone... really disappointed and will recommend to all family and friends and customers at my spar shop to re think about getting British gas cover ... I'm not worried abt myself it my 8 children in the house!!!