I submitted my meter readings for this month 25/11(as i do every month) The next day i got an email reminder which i ignored. But 2 days after that i got a text reminder. I duly checked my a/c and my readings had been stored. I used their we chat 242 in line but seemed to be progressing quickly so i hung on. When i finally got someone she asked "would i like her 2 submit my readings", of course i replied yes. Then when i asked about the chasing msgs she replied with some totally wacky reply then told me to ignore it. When pressed for an answer to my question she told me i could submit my readings 2morrow!!! I gave up but on checking my a/c 2nite the latest statement is for the period 30/9/22 (!) - 29/11/23!!!!!! USELESS is a kind way of putting it. I won't be as kind when i ring them 2morrow.