I am trying to download my bill. Last week I was told it would take 48hrs to upload as I'm a new customer. Fair enough. Waited 3 days just to be sure, same issue. I was kept waiting in the chat function for nearly 2 hours and passed to 5 different employees only to be told it was a 'technical hitch' from preventing me doing so. Apparently it will take 10 -12 working days to fix the problem. I won't hold my breath that in two weeks the problem will be fixed. Will change energy supplier to our old one at our previous address. Slightly more exppensive per month, but never experienced these issue with them.