Absolutely appalling company. Switched to BG October 17th. 7 weeks of hell. The amount of emails, phone calls and online chats we’ve made and we still haven’t had any help. 3 complaints, 2 missed days of work for their engineers to come out and connect our peak/off peak correctly but unfortunately they haven’t. The staff hang up on you after waiting on hold for 40 minutes. This happened 8 times because they can’t offer you any help. Left with no heating and hot water for 3 days, no apology. Changed our tariff without telling us. Charging us one rate all day and night with Economy 7 so should be on a night rate. Just received an email today in reply to our complaint 46 days ago telling us to be home on Monday 8-12 for another engineer to come out, even though they know we work until 4. If we don’t get in touch by Monday 13th she will close the complaint? Left no direct contact for herself though. Hopefully the ombudsman will sort it out so we can leave. No customer care at all!