Absolutely appalling!!! My direct debit wasn’t taken last month now I’m in debit to them !!! After using their chat line I didn’t get a result . So today after receiving a bill telling me I’m in debit by a large amount, I rang them !!! After being put on hold by 3 different people and 45 minutes later another foreign lady answered. This experience was unbelievable, she was so rude , tried to put me on hold again but that was not happening!!! And during the conversation she constantly spoke to her colleagues in a foreign language 🤬🤬🤬I have never experienced such a disgraceful and discriminatory in my life . We are not allowed in this country to do this to others but they can do whatever they want to English people!!! British Gas seriously need to get their act together if they want to keep their customers and train the appalling staff they employ!!! Disgusting 🤮