Absolutely terrible customer service after British Gas decided to Estimate my electricity meter reading. We purchased the cottage in April 2023 and the previous owner was using British Gas as their supplier. Meter reading all submitted on first/last day of house sale and since then British Gas haven’t been able to take my meter reading because they “estimated” my reading in June far too high in the first instance Since then, I’ve been unable to get them to listen, review images, send out a meter reader and even cancelled a Smart Meter installation less than 24 hours before it was due. It’s still not installed! Ofgem have been informed but nothing back from them yet. 7 months waiting, British Gas, and based on my readings you owe me nearly £600 and a visit to install a Smart Meter Stop overcharging me and causing me stress over incorrect meter readings you guess at!