The service is appalling. I used to receive a paper bill that was quite often just an estimate. Funnily enough it was always an estimate in the winter time leading to a huge demand for payment followed by an accurate reading in the summer leading to a very low payment meaning that British Gas held onto a few hundred pounds for approximately six months ( multiply £200 by 1M customers and you get a vision of the size of the money that they owe the British public). Now they just tell me a reading is due, don't bother to send a bill and threaten debt collection when I haven't paid whatever they demand. What are OFGEM doing with this bunch of clowns, surely they should be taking action against them. I will be contacting the Ombudsman and seeing whether they can take action. It would be nice if the British public could enter some kind of class action against British Gas and demand OUR money back. It seems that you have to select at least 1 star to write a review but in reality it should be 0 stars.