Zero stars. Avoid at all costs. Locked out of app and on line account for weeks. Several hours on phone/chat ‘facility’ to no avail. Off shore SA call centres where there really is no sense of urgency. Even received a voicemail saying they were pleased to see I had accessed my account (I had not, so who the heck had? GDPR breach??) Even when calling the retention team I got through to three different people, all seemingly unconcerned, one snivelling and snorking, could just picture him wiping his runny nose with the back of his hoodie sleeve. Can’t wait to transfer out.