I can't believe this shower can have a four star rating on Trustpilot. We had a complaint against BG's appalling service and inaccurate bills last year which was resolved after many months by the Ombudsman. We subsequently switched providers in July 2023. BG agreed there were no outstanding matters. Last month we received a bill from BG for nearly £500.00 and have been trying to sort it out ever since. We have been lied to by their agents and received numerous threatening demands for money we don't owe. BG may be okay when things are going well but God forbid you need to resolve a problem. Today we have received 4 separate letters all stating different figures and different demands. Just had the phone put down by a BG Agent after waiting for over an hour to speak to someone.