I had been paying monthly over the phone, despite this I received threats of debt collectors, and so I called them direct and was informed that the reason for the debt collectors threat was because I had not set up a payment plan. I asked if setting a direct debit would stop the letters and he agreed, and so reluctantly I set up a direct debit for £60 a month, which he agreed was reasonable based on my usage, any debt would be cleared come the warmer months when the heating was not in use. Imagine my surprise to discover today that they had taken £96.74, and left me overdrawn on the bank. There is nothing I can do, the email confirming the £96.74 was sent out on the 2nd January, I missed the email, and because of that there is nothing I can do. So, DOUBLE CHECK all of the details, ask for conformation of all transaction by letter and not email, take the name of the agent you are talking to, and where they are based, log the date and the time also. The agent who told me £60 had no right to do so according to the person with whom I spoke today, but there is nothing short of making a formal complaint that I can do, which won't help my current situation. As soon as I have paid the bloody bill in full I will be finding an alternative provider.If I could have given British Gas zero stars I would have done so.