British Gas did a takeover from another energy supplier and did it on the wrong date, then many telephone calls later, plus an online chat, I arranged another takeover and then British Gas did that incorrectly also. I ended up with separate energies, when I had originally requested combined energies, a Standard Energy Tariff, when I had originally agreed to a Fixed Rate one and an estimated meter reading on the takeover date, which I had already provided so it was an accurate one. Back to the online chat I went and I tried with three customer representatives; not one of them understood my dilemma or could assist me. I wondered why there were there at all so back to the telephone, I went. The customer representative on the telephone said that she has completed a form for changes to be made but at this point, I have no faith in British Gas at all. My former energy company is still waiting for the correct meter readings to filter through, for the correct date. If you ask me, British Gas should be closed down and it should re-emerge as a Government-run energy company so that there is some accountability to its customers. How on earth does British Gas make any profit at all, much less the exorbitant profits, it has made.