Basically I would not recommend them to anyone ,after the stress they have caused our family, I even have to go into a separate room to discuss anything, basically a member of british gas did not give me the correct information, and made a major mistake and put my electricity account into over £600 in to debit, and other issues and even though I was told in a letter saying that I would be contacted by ten working days which was the 21st of February I called them today and they basically said the complaint is a stage one complaint, but I have not been assigned a caseworker yet,I asked for a manager to call me the person on the phone said that she could not get a manager to contact me and she is the only one who can deal with it