Absolute scum!! Tried increasing our bills every month by up to £720!! We are a vulnerable couple living in a small terraced house (we use up to £60 a month altogether at most). Because we are vulnerable, they added extra charges and threatening language on the support line when we tried to call for help. The advisors we spoke to were incredibly rude, either shouting at my disabled partner or hanging up when I asked why they had added increasingly extortionate amounts on to our bills each month. No wonder they have announced record profits again this year. They are robbing the poor to line their fat cat pockets. Leaving people stressing, struggling to put food on the table, or even suicidal. AVOID!!!!!