British Gas are a terrible company to use.Since last year I’ve had trouble with the smart meters.After many phone calls to the call centres which are either in india or South Africa they sent a engineer round to upgrade meters.He came round but said he couldn’t get the electric smart meter working and said he would report to company and they would send someone else round.Many more phone calls to call centre and lies upon lies told by themselves and had a appointment for 26February 2024 between 8/12 ,a text message appeared they didn’t have any engineers to send round.After spending 31 mins talking to a female operator she said the earliest appointment was on the 2 nd April.I said can you send me a email to verify this appointment,she said yes.I have not had a email sent,can I add I’m supposed to be a priority customer,am over 80 with ongoing health problems.This company just fob you off with lies and excuses,do not use unprofessional company.M Lover