This company are a complete joke. The people you speak to don't actually know what they're doing tbh!!! The customer service seems to be outsourced to Africa somewhere and most don't actually know what they're doing or there's a serious language barrier. The bills keep changing from one extreme to the other. I actually get stressed calling them tbh!!!! They always get things wrong (in my personal experience). You get put on hold constantly or passed from pillar to post!!!! Something that should only take 10/15mins to resolve, takes me hours. Forget it!!! This has happened numerous times for me! I'm done!!! AVOID AVOID AVOID!!!!! I'm moving to a British based customer service where people actually know what they're doing. British Gas .. really....? Whatever happened to such a well established company??????