Appalling service.been waiting for a paper bill. On 020324 had a letter to pay on my online account.i haven't got an online account and don t want one and I haven't had the internet since july2017,I have to rely on free WiFi. I have now received two letters to pay on my online account . Ive phoned 3 times to sort this out and can't understand a word they are on about. You can't email them as it is not monitored and they have com up with an email account which hasn't existed for 7 years. They have my mobile number why can't they ring me from someone whose first language is English,after all I do reside in England.