Avoid this awful , rubbish , company that bring on so much stress , worry and time wasting. Even after a long complaint and getting the ombudsman involved we now have more problems with not seeing our usage or receiving bills. After allowing BG into our home to install a new smart meter and electric box, they even connected the off peak wire to the peak. The best customer service you can hope for is that they don’t hang up the call. Unfortunately they always do. When you complain it gives them 8 weeks to ignore you. Then you end up involving the ombudsman anyway. They do not solve problems at all and everyone you speak to tells you something different. Well done BG 👍