We are £7,636.59 in credit according to their website!
We had a faulty meter and then a new meter installed in December which we thought was a smart meter but isn't so they've been estimating our day and night rates.
I cannot take a day and night reading on the new meter and anyway there's no way of entering two rates in our account online.
Two long webchats haven't helped. There's no knowledge - they just replied with their own cut and pasted online instructions and prompts that weren't even relevant to our meter. What has happened to British Gas??
10 months ago
British Gas has a
1.2
average rating
from
3,021
reviews
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