Incompetence and daylight robbery My account has just been updated since December after months of waiting for you to refund overpayments and for you to install a smart meter which you cancelled 3 times on the trot. I'm expecting around £500+£75 good will payment in a refund yet, you only show me as £168 in credit which includes the £75 good will payment. Your service has been terrible, stressful for me and caused endless worry because you won't listen to me and provide the general service that a utility supplier should. I've just switched but will be hitting social media to confirm that your company has literally just robbed me out of hundreds of pounds through your incompetence. Terrible service.