British Gas has to be the worst energy provider in the UK and from my personal experience I couldn’t recommend anybody strongly enough to avoid this company. I tried over a period of several months to resolve an issue with them which was only resolved by engaging the energy ombudsman who ruled in my favour and I was duly compensated. Several months later having switched thankfully to another provider (octopus - who are fantastic in contrast) British Gas are still contesting the decision and preventing the account to be closed - in what it seems is a mixture of corporate incompetence and bullying of an innocent customer. Do yourself a favour and do not use this company. If you work for this company I would be ashamed.