Talk about messing you around. I booked a service and said as the house is empty, we will be driving 150 miles to get to the appointment. Went for the 08:00-13:00 slot. I arrived, and at 10:50, they called to say it would now be after 13:00. Called them back and said are they sure it will be after 13:00 and the lady said it could be as late at 18:00. I explained my situation that my father was in a care home and is very ill so I will go and see him now if I have to be back and wait till possibly 18:00. Got to where I was going and the engineer called at 11:15 and said he is on his way and will be with us in less than 30 mins. So had to drive back. The care plan we have in place costs over £60 a month. This is a crazy amount of money and I will most certainly be cancelling the plan as the customer service is terrible. I am so angry as they have me running about for them.