Paid a bill on 28th of march. 15 days later saying it hadn't been paid. So stressful for an elderly lady and for me as I paid her bill online and have proof in the form of her account. Answer was for her to phone them she's 99 soon. Or contact them on twitter or Facebook. She's 99 soon. Same answer to every review. So shall I get her the internet then join x then Facebook get her a smart phone. How ridiculous . They don't read the reviews properly just give the same silly answers to every query. No need for all this stress if they did their job properly. Account has been paid so not more silly letters please saying it hasn't.