Following on from a previous review I have came to the conclusion that monkeys at Edinburgh Zoo would perform better with general complaints than the personal they have working for BG 5 times I hs e informed they they have the wrong name and wrong account details yet still send out the automated response with s change of date. They do not read letters or bust ignore the basic facts.Bigger is not always better I would renationalise this company as the care very little of the customer. Apologies to the monkeys at Edinburgh Zoo for the remakes they are far more intelligent.