I have been with British Gas all my life and also when living with my parents! Never had any problems with them and always pay direct debit monthly! All was well till I logged in to my online account to see I was £5,939.84 in credit! I knew this could not be right so got in touch with them to be told my smart meter has not been doing correct readings since January 2023! They say they are trying to work out the correct amount and bill me as soon as possible! I may be in credit but they are not sure! I demanded a phone call within 24 hours but nobody has rang me! I am now changing to Octopus Energy recommended by my family and friends! Has anyone else had this experience with British Gas! So annoyed at them! LG