British gas is the worst company you can use for your electricity and gas provider. The staff working for this company are so incompetent, they don't have a clue how to solve a problem and no communication between departments whatsoever yes some of them are polite but this doesn't help when british gas is asking you to pay for electricity that you haven't used and what I mean is electricity from an old property that we left 3 years ago, and suddenly I receive an email with over £ 3000 bill a bill from somewhere. I am not sure what is going on with this company is it the system they use out of date or they are trying to get extra mony if they can " why not " extra money is good isn't it. I have tried to solve the issue with them, but I have had no luck yet . I'm still waiting for a response from them . The worst thing actually here is that no one cares and listens to you, they talk over you, not giving you a chance to explain the situation, and make you feel like a fool, so I am wondering how we are going to resolve this matter . I hope this review can help someone who is in the same position. Please, people, be extra careful and mindful when using this company.