Truly the most dreadful company in the history of companies worldwide. I am tech savvy but their online account option is an absolute farce. It is IMPOSSIBLE to do anything. For over a year now Ive been trying to submit a meter reading or claim some of the considerable credit my account is in, but I work through the processes only to be told that 'something is wrong at the moment please try later' - for A YEAR!!! So I call the automated help lines and they tell me to use the online system! I swear this is the most hopeless company in the world. It is a third world company. I urge you to leave them. Go to Octopus, go anywhere. Anywhere you do go will definitely have been customer service than this appalling shambles. There are an absolute disgrace. The 'British' should be removed from their name as this company is a stain on the good name of Britain.