We inherited an account with this company via 'Sainsbury's Energy' when we moved house. What dreadful customer service, and the energy cost was expensive with it. We have switched away now, but the communication was appalling as well as aggressive, and the company impossible to reason with when things went wrojng. Customer service are either not empowered to help or don't care enough to try, and every time I contacted them by phone or email I had to deal with someone else. I will avoid this company for life based on my experience an would strongly advise you to do the same!