Totally mistreating my elderly, housebound neighbour when her electricity meter broke. Cut me off three times on the online chat, took an hour and a half of my time on the fourth attempt. All their solutions resulted in my elderly, housebound neighbour running out of electricity. They kept saying 'don't worry' and things like how she could call them up if she was running out of electricity, even though she wouldn't be able to tell until she'd run out as she's housebound. Absolutely despicable behaviour. Cut off the online chat before giving me the formal complaints form. The guy who showed up to fix her meter did fine and made sure she didn't run out of electricity. But they still haven't transferred over the money that was left from her previous broken meter. Treating an 81 year old, housebound customer like this is absolutely unacceptable. Please do not sign up with this company.