I was on monthly billing but constantly being encouraged to move to monthly direct debit for ease and DD discount. I switched and ever since my bills have been gobbledegook, sometimes receiving three bills in one month where BG supply me with a bill with amounts that are questionable because of how high they are to then receive another bill showing large credits to the account, then to receive another bill which doesn’t add up! It looks like BG had the issue and were trying to rectify something but having raised a complaint via email to try gain an understanding of what is going on I receive a copy and paste reply to advise that the email conversation is no longer being monitored and to reach out via live chat if I have any issues. Impossible to speak to anyone on the phone too so I’ve ended up moving to octopus energy! I’m still try to understand what’s going on with my BG bill as the amount is much higher than I believe it should be. £999 was one bill I had reviewed?! Very sad and poor service!