As I was chased by BG to provide their survey thought it was best to make it more public. I wished to change from a prepaid meter to a credit meter which I'm entitled to do. Two persons separately in two different calls lied about a nationwide outage for switching from a prepaid meter to a credit meter. This was confirmed to be false by Comreg. As to why they lied it can only be speculated as needing to meet internal metrics. Thankfully, I have the wherewithal to check potential falsehoods claimed by your staff. However more vulnerable customers may not have the means or ability to do so. Although the switch to credit meter was eventually made after having to chase twice with the compliments departments I am still leaving as the potential impact of lies your staff make disgust me.