I have been trying for 3 weeks to move my feed in tarrif to Octopus so they can pay me a better rate than the FIT scheme. They have no idea whatsoever of how to do it. Talking to what I guess is their Indian call centre or their chat system is a waste of time. They sent me this below today. I spent 30 mins trying to explain to the chat agent wh ohad no idea what they needed. I can't complain as I only have my PV solar FIT with them & so am not a customer. Here is their e mail:- Hello, Greetings of the day! Thank you for getting in touch with us. I hope you are doing well. We sincerely appreciate your patience. This email is in response to your email received on 20/05/2024 We require specific details from you that cannot be shared via email hence I would like to request you to connect with us via chat so that we can advise on the necessary steps to resolve, to connect with us through chat using the link provided below. The quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 8 am to 6 pm via https://www.britishgas.co.uk/help-and-support/contact-us This trail will no longer be monitored as the required action is now informed. Thank you for choosing British Gas. If you need to chat to us in the meantime, the quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 9am to 5pm. Chat to us Many Thanks. Gisha John Your British Gas team