SHOULD HANG THEIR HEADS IN SHAME I have had a billing and meter dispute / complaint with British Gas ongoing now for 3 months. I have a disability and the way in which BG treats disabled customers is utterly appalling and they should be ashamed of themselves. I have sent over 40 emails now to the Executive Office, Directors and customer services and now the matter is with the energy ombudsman. I have even contacted my local MP to ask for help as no one at British Gas is bothered to care or help. Two managers have dealt with the complaint from the Executive Office, both failed to deal effectively with it. After just a couple of emails they completely ignored email after email that I sent and I never heard from them again. You both should be ashamed at the appalling service you gave. A mediator then stepped in assuring me he would deal with my complaint and resolve it. He failed to ring me when he promised. When he finally did contact me by email days later he completely disregarded what the complaint was about and an engineers visit and said all was sorted now. IT WASN'T and despite emailing him 3 times asking him to contact me he has ignored my emails and has NEVER contacted me since nor attempted to resolve my dispute/complaint. Again shameful. I am currently signed off work unable to work due to the decline in my mental health and no one at British Gas is bothered to help despite me literally begging in my emails for someone there to please help me. There is a huge failure in their customer care standards and a catalogue of failures in dealing with the issue and how I have been treated as a disabled customer. Those in the Executive Office should hang your heads in shame, it’s absolutely shocking. The most appalling experience I have ever encountered and it is still ongoing 3 months on with no resolve. Shame on you British Gas. I would never recommend anyone to switch to you, just horrendous customer care.