If l could zero stars l would, so many complaints but here is just one of them . I was involved in a hit and run and ended up in hospital when l come out of hospital l had a taxi back so l topped my meter up on the journey home. They promised me the money had gone on to the meter , so when l got home no electricity so l phoned them up and they said your meter is faulty please wait within the hour for a engineer. So l waited no engineer turned up l phoned them up again and l was told no engineer was ever booked your meter is fine and treated me like dirt on my shoes!! In the end a neighbour of mine helped me so l put the phone down on British Gas. They are a waste of time , customer services need training big time and my 14 year old niece would do a better job working for them .