Basically my complaint went on for months and then the person who was dealing with the complaint made a major issue by sending me a large cheque refund i called British Gas to see if it was correct and would it be ok to cash the cheque I was advised that it was fine so I did then a new person from the executive team took over the case, after checking the complaint she said that even though he made the mistake I had to pay the money back as I cashed the cheque, not impressed with this situation was told to contact the energy ombudsman, he did his best but even though British Gas admitted that they made a lot of shortfalls and said sorry and gave me a £200 gesture of good will, but still left me with a electric bill for over one thousand pounds, and I did email the ceo Chris o'shea and so I contacted the centrica media team and they promised that they would try to help me, they gave me a new case handler Claire Woodward, but it made no difference, and she tried to help, and gave me some advice but I was not happy about this and did reply to her email but all I meant in the email was I was looking for more advice and help before I decide what I want to do but she decided to give me a dead lock letter which I never requested, plus the new case handler Claire Workman basically went on holiday only a day after she took up the case and will not be available for weeks, so yet again British Gas dragging out the complaint, on top of this I bet the british gas employee who put a family into major debt will definitely have his job and leaving a vulnerable family into major debt