I don't even know where to start with the issues I have had with British Gas since 19th April 2024 since getting my keys to my property. I have called the centre 50 times spoken to several people who have transferred me to different departments regarding my gas not showing on my meter or showing on my British Gas app. All I want to do is set up a direct debit and give my meter readings to set my gas up I've had an engineer out to change my meter to smart meter hoping it will help. I've raised several complaints but today is the last straw. I have spoken to someone 9am this morning, I have had to book the day off work as I was told I will get a call back at 6pm today which I advised no as their office will be closed for the advisor to tell me no it is open 24hours it is now 8pm and still no call. I have gone to ring the same number for the voicemail to tell me the office is shut. I am so disappointed in the service I have received from every single colleague in British Gas department. I will be taking this further.