For a big company the service you get with these people is abysmal. I aM disabled on dialysis there is no gas in my flat so just electric which was supposedly capped a few years ago. My bills are extortionate at over eighteen thousand pound a year when I am on low benefits. I use my oven once a day. Phoned a woman who I could barely understand and was told they estimate my reading . I have told them I cannot get down my stairs in my flat Nd they have promised me six times to send a meter reader out to read my meter. As usual promises. Very uncaring company. I have lost thirteen kilos in weight in the last year as I can't afford regular food. But they just don't care. Be well aware of this company if you are thinking of transferring. Would please like someone in authority to answer this text or ring me. Don't know how you sleep at night.