British Gas....what a complete joke of a company! Closed our account with them October 2023 but continued to receive bills. Then April 2024 thought we had managed to close account after paying way above the amount we owed (£1300) ...just to get the account closed.....then received another bill for £1500!!!! Contacted agent via webchat, who seemed helpful but turns out was full of broken promises......emailed 4 times....still no update .....still no closing bill using the correct meter reading. Farcical....what do you need to do to get confirmation of closure....the databases are automated, once you update the data, the system issues a bill...seems british gas are holding onto customers money to ensure they get maximum interest for it! Ombudsmen here I come.