British Gas is Scam check your bill carefully. Firstly, I have substantial evidence that British Gas is systematically reducing the off-peak rate hours or cancelling off-peak electricity rates without customer consent, potentially affecting hundreds of families in the UK. Since I joined British Gas, my account has been persistently marked with a “Malfunction” status, displaying the message, “Sorry, we can’t access some of your account information at the moment.” Despite numerous attempts to resolve this with their customer service, I have only received false assurances. Additionally, I discovered that British Gas has been providing me with one hour less of off-peak rate charging than agreed, resulting in an overcharge of approximately £2-£3 daily for my electric vehicle (EV). This issue, acknowledged by Phillip Sharp, a senior member of Customer service department, was supposed to be rectified with a refund, but due to my account’s malfunction status, I am unable to verify if this has been processed. The reference number for this complaint is 8015668259. This discrepancy suggests a broader issue where British Gas might be overcharging other customers on similar tariffs by secretly reducing off-peak hours, potentially resulting in substantial collective financial impact. More recently, I discovered that my off-peak EV tariff has been completely removed, causing me to be charged three times the expected rate. I have photographic evidence to support this claim. Without close monitoring, many customers, including myself, could be significantly overcharged. I am currently seeking advice form Citizen Advice and Ofgem. Anybody who experiences similar experience please put your review here. Make sure British Gas not stealing our money anymore.