After receiving three reminders for the annual Homecare service, I logged in online to book an engineer. This proved impossible online, with the app and with the painfull new WhatsApp option, I have now been told by British gas that a service is at extra cost? Even though my contract states "Central heating care includes a boiler service " and I pay for central heating care. I have now wasted over four hours trying to book a service, it shouldn't be this hard. I am more confused now about the premium I am paying and the level of cover that I will receive than ever before. Every letter I get from British Gas seems to have different prices for my policy, it's now £432 per year even though I paid British Gas for a brand new boiler install only twelve months ago. Trying to get hold of somebody on the phone is a waste of time. I am now having to write a complaint to British Gas 'ye olde fashioned' way by post because they don't have an email address for complaints, are they stuck in 1940? You have probably gathered from this review I am at the end of my tether and fully intend to cancel my agreement and direct debit if this is not resolved imminently. British Gas are taking more and more and giving less.