Since joining British Gas on the 27 th of January I have nothing but problems with my bills ! I’ve lost count of hoe many times I’ve put reviews on tripadviser .in my last one i stated that I had finaly got a paper bill I had asked for which states that your new balance on the 26th March 2024 is £0.000. I also stated that I had phoned British Gas and spoke to a agent and asked for a up to date bill the female agent said she could read mmm electricity meter but could not read my gas meter and I would have to send gas meter reading ? I tried to explain that after there engineer fitted a new smart gas meter I had received a letter saying that I no longer needed to send readings .i explained again that ink 80:and disabled and cannot read meters and have to get my sister in law to read them for me .which she did do again and sent it off !so on my account it then showed that they had up to date reading for both metres but no bill .i contacted a agent yet again but this time I found a good one unlike the ones in the past .this agent promised to send me a up to date bill which he did .but when bill arrived the very first line on the bill stated £235 27 from previous account ? I took it that the paper bill I recived Mehta that the had realised the big bills I had been sent up to the the 26 th March had been cancelled and the two direct debit I had paid covered my billls but it seams not to be the the case so that the 335 27/plus the £173 64 means my bill for energy from January the the 27 th to March th 26 th total £508 91 which is the bill I have been fighting against ? On march th27th my accountwas closed and moved to another new account but no direct debit taken for April, but from may the direct debits have been taken and I have been given a bill up to the 13th of June which reads new balance on the 23 th of June is 556 13 ?this of course includes the £335 27 Please could some one from British Gas explain how I can get a paper bill stating that on March th #26 th my account is £0.000 but then add on £335,27 to my bill…? I do not want a reply from them saying best way to contact them is through chat line or some other things like Facebook or other tings I’ve never heard of I’m 80:and just want British Gas to sort this out Edward clark