Nobody seems to know what theyre doing and managers do not call you to resolve ongoing issues. What has happened to British Gas? A company ive always respected and known to be reputable has completely lost all of my respect. I have been trying to solve an ongoing issue with my smart meter, it hasnt been regestering my gas and not one person seems to know what theyre doing. I have had appoimtments rescheduled with no contact from them. This includes an appointment that was made this morning for today. I called to make sure it had bern booked as it wasnt showing on my app and the rude attack i had from the girl who classed herself as a british gas specialist left me fuming!! She accused me of changing the appointment myself then later admitted there waant an engineer available for today!! I am owed an amount, 1. Promised to me by the engineer 2. As a goodwill gesture for everything theyve failed to do. None of this has been credited to my account. Some serious customer service training is needed and you need to teach your employees how to speak to paying customers. None of these problems im experiencing are a fault of mine yet you wont face responsibility and get the issue sorted. Seriously sort yourselves out